770-392-0700

1250 Dunwoody Village Parkway | Monday-Friday: 8:00-6:00 Saturday & Sunday: Closed


 

FAQ's


 
  1. Where are you located?
  2. What hours is EuroWerks open?
  3. If I have my car serviced at EuroWerks will it void my warranty?
  4. How important is selection of oil for my car?
  5. Do I have to take my car to the dealership to perform a recall on it?
  6. Do I have to buy tires from the dealership?
  7. Is it safe to wait 10,000-15,000 miles between oil service intervals?
  8. Is there really a difference between Synthetic Oil and Conventional Motor Oils?
  9. Do you provide loaner cars?
  10. Do you provide shuttle service?
  11. Can I leave my car after hours?
  12. Do you accept credit cards?
  13. Can I wait on service to my car?
  14. What is your published Labor Rate?
  15. I have an extended warranty, can I have my car serviced at EuroWerks?
  16. Are there differences in Factory Original and "After Market" Parts?
  17. Will EuroWerks use After Market Parts in repair of my car?

1. Where are you located? 

We are located at 1250 Dunwoody Village Parkway in the heart of Dunwoody adjacent to the Publix.  Please note that directions given by MapQuest, Map Blaster and other such mapping programs do not give correct directions to EuroWerks.  Please visit our Directions to EuroWerks page for correct driving directions.  If for any reason you need clarification or need us to give directions to someone such as AAA or other towing service, do not hesitate to call us at 770-392-0700.  

2. What are your business hours? 

EuroWerks is open from 8:00 A.M. to 6:00 P.M. Monday through Friday.  We are closed all Saturdays, Sundays and major holidays.   

3. If I have my car serviced at EuroWerk will it void my warranty?
If the service is routine maintenance, there is no interruption of warranty. You are not required to have service performed at the Manufacturers Franchisee Dealership. Of course there is no warranty provided for parts and labor performed at a location different from the dealership. Another concern the independent shop may be using less than adequate parts (non-factory) and that may have an adverse impact on the cars warranty. It is best to avoid many of the franchise repair shops and become familiar with someone you can trust is using factory parts on your car.   

4. How important is selection of oil for my car? 

Oil selection is an important process. Today's automobile engines run at much higher temperatures. In later model automobiles, the Manufacturers are attempting to imply the newer cars require less frequent oil service. It is best to refer to your owner's manual for proper grade and selection of oil. Refer to my "news Articles" about oil. At EuroWerks, we use quality petroleum based oil for early model cars and a True Synthetic. We feel it is too important to sacrifice the customers well being at the short-term benefit of costs savings. 

5. Do I have to take my car to the dealership to perform a recall on it?


 
If you don't want to pay for it, Yes. The recall notice you may receive from the Dealership is actually from the Manufacturer and a consequence of discovery of a potential or known threat to you and product safety. The federal government mandates enforcement of the recall. It is important to have these recalls performed at the dealership for both compliance and your safety. 

6. Do I have to buy tires from the dealership? 

No. The dealership may offer tires as a convenience, usually at a premium price. It is wise to shop about for your tires. Begin with the owner's manual for your car to determine the proper fit. It is best to allow more than one source of opinion on tires. Frequently, the best tire for your car is simply dictated by how much of a deal the retailer selling tires has received from his supplier. Your tire safety is secondary to his profit. Shop about where the retailer sells more than just one well-known brand tire. Tire selection can affect several aspects of ride performance and comfort. 20, 30, 0r 40,000 miles is a long ride on something you dislike.  

7. Is it safe to wait 10,000-15,000 miles between oil service intervals? 

There is a strong argument here. If you don't think you will own the car after 50,000 miles or after the warranty expiration, you may choose to follow these extended intervals. The later model cars are requiring Synthetic Motor Oil for these extended intervals. Use of non-synthetic oil may affect your warranty. Too often, we see cars that have gone past the recommended intervals of service. Setting service schedules at longer intervals will only increase the likelihood of late service. You may find your oil light illuminating or a more audible ticking noise from the engine when nearing the 10-15,000 mile service interval. The wear this will cause on your engine will impact the reliability of your car. At EuroWerks, we feel it is too important to your safety and the value of your automobile to wait such distances. It is our opinion and we continue to suggest service as early as 3,500 miles and no later than 6,000 miles or six months between services.  

8. What is the difference between synthetic oil and petroleum-based oil? 

What is synthetic oil?

The easiest way to define what synthetic oil is, is to define what it is NOT. Conventional motor oil as we have known it for the last 100 years or so is derived from crude oil that is taken from the earth with oil wells. Through a complex distillation process the crude oil is refined into many different liquids, or fractions, each having distinct characteristics. Some are very light and are used as fuel (gasoline, kerosene, diesel fuel), and some are heavier and are used as lubricants (motor oil, gear lube, grease). There are many molecular compounds present in crude oil and many of those compounds are still present in the refined product, detracting from the physical properties of that product. For instance, paraffinnic waxes are present in crude-based oil, but contribute nothing to the lubricative properties of the oil. Also, the size of the hydrocarbon molecules themselves are non-uniform in crude-based oils. Synthetic oil contains none of these contaminants and the hydrocarbon molecules are very uniform, giving the synthetic oil base better mechanical properties at extreme high and low temperature (see the sections below on physical properties). By contrast, synthetic oil is not distilled from crude oil. It is made through a chemical process known as the Fischer-Tropsch process, starting with raw materials like methane, carbon monoxide, and carbon dioxide. This process was developed by Germany in WWII, when that country's access to crude oil was very limited.

Grades of oil.

Motor oils are derived from base stocks, dead Dinosaurs. That is, a generic oil base is modified with additives to produce a lubricant with the desired properties. A base stock oil with no additives would not perform very well at all. Base stocks are classified by the American Petroleum Institute (API) and fall into one of five categories.

    1. Group I and II - these are mineral oils derived from crude oil
    2. Group III - this is a highly refined mineral oil made through a process called hydrocracking. In North America this group is considered a synthetic oil, for marketing purposes. 
    3. Group IV - these are true synthetic oils, known as Polyalphaolefin (PAO).
    4. Group V - these are synthetic stocks other than PAO's and include esters and other compounds.

9. Do you provide loaner cars? 

We have a relation with Avis and Enterprise Rental Car. They are conveniently located within walking distance and insome cases the rental car company will pick-up and deliver within reasonable distances. We have negotiated favorable rates for our Customers and find them to offer the best service of all the competition.   

10. Do you provide shuttle service? 

We provide home and business pick up and delivery within reasonable distances. We also offer pick-up and delivery to the Marta Dunwoody Station, or North Springs Station. It is best to schedule at times when traffic will not pose an inconvenience. Consider scheduling your train trip at an hour that is least congested and will not have you sitting in traffic for long stretches of time at pick-up or delivery.  

11. Can I leave my car after hours? 

Yes. We have a "Nite Drop" box located at the Parts Delivery door, (this is the next to the first service bay door). We have provided envelopes and you'll find a secure drop for your personal information and car keys. Remember, grab your spare set of keys and garage door opener, find a parking space in front. If no parking is available in front find a spot in the back. If no other parking spaces are available, park in front of the garage bay doors.   

12. Do you accept credit cards? 

Yes, we accept all major credit cards except American Express. We prefer you leave home without it!

13. Can I wait on service to my car? 

Yes. We have provided a convenient and pleasant lounge for our customers. We have equipped it with high speed Internet, cable news/sports and a comfortable setting for all. We are a short walk from the StarBucks Coffee Shop and other convenient shopping throughout the village area.   

14. What is your published Labor Rate? 

We currently bill at $105.00 per hour on labor charges. Our labor is based upon the labor guides followed by most Dealerships and Independent shops. When repair is charged and/or paid by an extended warranty, in many cases we may charge labor times consistent with actual time spent on repair, not a negotiated time demanded by the Insurance Company.   

15. I have an extended warranty, can I have my car serviced at EuroWerks? 

Yes. Remember, the "Extended Warranty" is actually a type of insurance. Sometimes it requires visit by an inspector before repair. This may result in unnecessary delays in repair times. Additionally, they may request use of non-factory components. We suggest to the customer use of factory parts in most cases. Too often, use of sub-quality parts result in pre-mature failure and disappointment. 

16. Are there differences in Factory Original and "After Market" Parts?

Differences may be subtle. It may be a minor issue of fit. It may be use of metal alloys instead of plastics. It may be compounds in the metal itself. All of this seems minor until you look at the real application. Many times body shops may use the non-factory metal radiators. Under optimum and perfect conditions, this may be ok. But, will it last as long as the original factory part? The factory part may have factory updates/improvements. Those updates are not an effort to make for a quick and inexpensive repair. The metal "After-Market" radiator may not last as long or endure the stress of higher temperatures and expansion/contraction like an original plastic radiator. Another example; brake components, (specifically pads and rotors) are made of specific compounds to offer shorter stopping distances and other comforts. The compounds in non-factory brake parts are made to last longer. This may seem good until you drive off and hear the brakes at every pedal application or find yourself standing on the brake pedal to stop in the distances you once were accustomed to. There are big differences in the "after-market" parts market. When you hear the reference of "OE", that may be a precursor to repeated and unscheduled return visits due to quality issues. Where ride safety and comfort are a concern, demand only Original Manufacturers Parts. Many of the quick franchise stores will use the expression of "OE". That may be your call to seek service elsewhere. As the saying goes, "You get what you pay for". 

17. Will EuroWerks use After Market Parts in repair of my car? 

At EuroWerks, we have negotiated best buying power with a myriad of sources. Where safety and reliability are concerns, we use only Factory Parts. In few instances we will use non-factory-parts. In some cases we may purchase parts that are not packaged in a box with the manufacturers name, but the part on the inside is the exact same as the one found in the manufactures box. If your car has Bosch wiper blades on it, do you feel it necessary to pay extra for the Manufacturers packaging? There are many examples where EuroWerks can save the consumer money without sacrificing integrity. We are lucky that our overhead is less than the Dealerships but we don't have the same buying power. We have to work a bit harder to compete and give you good value. We feel you're worth it! 

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